Privacy and Security

Important Privacy and Security Issues

Ordering Red Roo DVD products Online is designed to be as simple as possible, while allowing maximum security and privacy for all your details.

Encryption

Importantly, unencrypted credit card details will NOT be stored on our server, and will be sent only in encrypted form. Our website uses state-of-the-art encryption and firewall technology. Information is secured using Extended Validation Secure Sockets Layer (SSL), enabling up to 256-bit encryption on Web browsers and mobile phones. With Extended Validation, visitors using high-security browsers will see the address bar turn green when they visit the site. Extended Validation SSL Certificates provide a convenient and visible sign that you are accessing a highly authenticated, trustworthy site and that your information is secure.

A dynamic GeoTrust True Site Seal with our business name and a date/time stamp is also included on our web pages. For users of older browsers and mobile browsers, who cannot see the green address bar, the dynamic True Site Seal helps you identify our site as genuine, authentic and validated by an independent third party.

For more information about this technology see the GeoTrust website.

Your Choice

If you do not wish to place your order on the internet, we offer you the option of faxing or mailing in your order to:

For more information see our Payment Options.

Collecting Anonymous Information

We automatically collect general website traffic information (for example, how many people have visited the site, most popular pages, etc). This information is collected into aggregate results in order to evaluate our service and business practice in an effort to provide you with an optimum shopping service.

We may share non-personal, aggregated information with other Red Roo DVD partners or product distributors for research purposes. We will never identify or disclose individual customer’s or visitor’s information or purchases but may disclose how many customers bought a specific item or used a specific service such as an email list.

Collecting Personal Information

We collect personal information submitted by you to manage and deliver your order or as part of an entry to a product review. We do not disclose personal information for any other purpose. Delivery information you supplied when ordering is available online for your reference in your order status history.

Use of Personal Information

We will use personal information as supplied by you to process and deliver your order. We will disclose personal information such as your delivery address to a delivery service provider as selected by you when you place your order. We also retain your order details in a secure offline system that is NOT connected to the internet. This is so we have a record of your order should you wish to return or exchange an item at a later date.

We will only publish personal information for any reason with your consent.

Under no circumstances will Red Roo DVD sell or receive payment for licensing or disclosing your personal information.

Offline

If you do not wish to place your order on the internet, we offer you the option of Offline Payment Methods for your order. Please follow the instructions when placing your order.

Cookies

For added convenience, we have employed a "cookie" system for our website. A "cookie" is a small file placed on a customer's machine which lets our site store information. This information allows us to make our site easier to use. Cookies allow our servers to keep track of customer details between visits to our site. The information stored by the cookie includes the data that is provided during online registration. This information is only accessible online when a customer enters their username and password. Other information stored by the cookie includes website traffic data. This is not used to identify individual details but only collated into aggregate anonymous results in order to evaluate and improve our shopping service for our customers.

Credit card information is never stored in the cookie.

Privacy

Personal information like address, phone numbers etc are only accessible after supplying a username and password. You must login before you can check your order status, or view or edit your registration details and your order.

Once you have logged in your account will remain open until you quit the browser.

Email Addresses

We will store your email address if you send us a query, place an order or subscribe to an email list. Your email address is used for the purpose you provide it for and statistical information.

They are never disclosed for any other purpose.

With your permission, your details will also be used to advise you of Red Roo DVD special promotions. You may also remove your email address from our subscription service at any stage.

Email Newsletter Subscription Lists

This service is provided to you to communicate product information, special events and offers. Our email subscription service is an 'opt-in' system. You can choose to select this service during the checkout page or by entering your email address and first name in the area provided on any page.

Spam

We will never knowingly send you electronic messages without your consent. For more information on the 'Spam Act 2003' please visit the Australian Government's website:
http://www.dbcde.gov.au/policy_and_legislation/spam

Children’s Privacy

It is important that any information provided or purchases made by children have the consent of parents or guardians.

Other Privacy information

Sign out or close your browser once you have finished shopping within Red Roo DVD website. This is to ensure that others cannot access your personal information and correspondence.

If you share a computer with someone or are using a computer in a public place like a library or Internet cafe:

• You as an individual are responsible for the security of and access to your computer.

• You are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the internet and Red Roo DVD website.

Feedback and Complaints Handling Procedure

Red Roo DVD welcomes feedback and attends to all complaints promptly. Please email, fax or write to us using the contact information presented on this page.

Peace of Mind

We will only use your details and order information, including mailing addresses, email address, and phone number, to fulfil your order and to advise of the status of the order.

Red Roo DVD complies with the Information Privacy Principles set out in the Commonwealth Privacy Act 1988.